SHIPPING AND RETURNS
COVID-19 ALERT LEVEL FOUR UPDATE
Our online store remains open and we invite you to take some time out to shop our ranges. All online orders will be shipped when it is safe to do so.
If you have purchased through weavehome.co.nz and for some reason you are not happy with your Weave products, please contact us to arrange a refund or exchange (excluding postage). Please note, return postage costs must be covered by the customer.
Please e-mail your order number to firstname.lastname@example.org with the subject line: “RETURN REQUEST”.
You must notify us within 5 (five) days of receiving your shipment and return the goods to us within 14 (fourteen) days to be eligible. Items must be unwashed, unused and in original packaging with tags intact and original invoice included. Weave does not offer refunds on items our courier service is able to evidence as ‘DELIVERED’.
Please note, refunds can only be processed using the original payment method.
Should you wish to cancel an order which has not yet been dispatched, please contact us in writing at: email@example.com. If your order has been dispatched, you will need to return the order to us.
We always aim to dispatch quality products. If you believe the item you have received is faulty, please contact us as soon as possible, quoting your order number, name and address, and as many details as possible about the product and its fault. Please advise us within 7 (seven) days of receipt of the faulty item to allow us to resolve the matter quickly by arranging exchange, repair or refund.
If you have received an item that is not what you had originally ordered, please contact us immediately, quoting your order number, name and address, details of the product received and product originally ordered, and whether you require a refund or replacement. We will then be in touch with advice on how you should proceed with the return.
COLOUR REPRESENTATION ON-SCREEN
Although care is taken to ensure images are not misrepresented, colours are not exact matches due to variance in printer standards and monitor calibration. Please use the images as a reference. Exchanges for discrepancy in colour will be treated as a change of mind and our standard refund and exchange terms apply.
We offer free shipping for all online orders over $100 from our website, and $10 flat rate for orders under $100. Rugs, however, have a flat rate of $20.
For orders received before 2pm Monday to Friday, we will aim to dispatch the next day. You will receive an e-mail notification when your order has been dispatched, to help you track your items.
We aim to deliver your purchases as quickly as possible, however, there may be times where we are unable to ship all items within the same delivery. Please check your dispatch e-mail for information about whether items will be dispatched together, or separately.
Whilst we strive to provide you with the best customer service by assisting where possible, we are not responsible for any third party courier or freight company delivery delays.
Standard delivery is 2-5 business days. Delivery to addresses in regional New Zealand may take a little longer.
RETURNS AND REFUNDS
Weave products are sold through retailers across Australia and New Zealand, in addition to being available through our website and showrooms. Any questions about product returns or refunds for items purchased through our stockist network need to be directed to the store where the product was originally purchased.