We offer flat rate shipping of $20 across New Zealand on all orders, whether you buy a cushion or a rug!
For orders received before 2pm Monday to Friday, we will aim to despatch the next day.
Standard delivery is 2-5 business days. Delivery to addresses in regional New Zealand may take a little longer.
You will receive an email notification when your order has been despatched, to help you track your items.
As we aim to deliver your purchases as quickly as possible, there may be times where we are unable to ship all items within the same delivery. Please check your despatch email for information about whether items will be despatched together or separately.
Whilst we strive to provide you with the best customer service by assisting where possible, we are not responsible for any delivery delays caused by a third party courier or freight company.
Weave products are sold through retailers across New Zealand, in addition to through our website. Any questions about product returns or refunds for items purchased through our stockist network need to be directed to the store where the product was originally purchased.
If an end of line or seconds product was purchased from one of our showrooms, please note we don’t offer change of mind returns on sale items.
If you have purchased through www.weavehome.co.nz and for some reason you are not happy with your Weave products, please contact us to arrange a refund or exchange (excluding postage). Return postage costs must be covered by the customer.
Please email your order number to firstname.lastname@example.org with the subject line "RETURN REQUEST"
You must notify us within 5(five) days of receiving your shipment and return the goods to us within 14 (fourteen) days to be eligible. Items must be unwashed, unused and in original packaging with tags intact and original invoice included.
Although care is taken to ensure images are not misrepresented, colours are not exact matches due to variance in printer standards and monitor calibration. Please use the images as a reference. Exchanges for discrepancy in colour will be treated as a change of mind and our standard refund and exchange terms apply.
Weave does not offer refunds on items our courier service is able to evidence as ‘delivered’.
Please note, refunds can only be processed using the original payment method.
Should you wish to cancel an order, which has not yet been despatched, please contact us in writing at email@example.com. If your order has been despatched, you will need to return the order to us.
We always aim to despatch quality product. If you believe the item you have received is faulty, please contact us as soon as possible, quoting your order number, name and address, and as many details as possible about the product and its fault. Please advise us within seven days of receipt of the faulty item, to allow us to resolve the matter quickly by arranging exchange, repair or refund.
If you have received an item that is not what you had originally ordered, please contact us immediately, quoting your order number, name and address, details of the product received and product originally ordered, and whether you require a refund or replacement. We will then be in touch with advice on how you should proceed with the return.